File a Claim
This article covers the Claim Submission Process with steps for filing a claim with Fedex, UPS and Regional Carriers. In the event a shipment is lost or damaged, we will ensure a claim is filed with the carrier. Please note we will not file any ...
New Carrier Claims Process - Effective April 2021
New Carrier Claims Process Our new claims process allows for faster processing of claims as well as visibility into the status. To help us resolve your claim more efficiently, we encourage you to provide as much detail as possible related to your ...
Meet The Customer Success Team
THE WE SHIP EXPRESS CUSTOMER SUCCESS TEAM Andrea Davis Customer Success Associate-American Canyon, CA Andrea works in our American Canyon facility in Northern California. As a Napa Valley native, she has over a decade of experience in customer ...
Customer Support Contact
We Ship Express Customer Success Contact and Hours firstname.lastname@example.org for customer service requests Support Hours: Monday - Friday 8:00am - 4:30pm local time
Filing UPS Lost Claims
Filing UPS Lost Claims Please refer to the UPS lost package claim layout on the customer portal to submit a claim for carrier lost packages. If you require assistance, we encourage you to first view our knowledgebase article How To File a Claim ...
Customer Success Contact Information
Need Assistance? Our Team is here to help!
Submit a claim ticket using our online portal
Hours: M - F 8:00am - 4:30pm Local Time